vbaji Privacy Policy

Welcome to vbaji. This privacy policy ("Policy") describes how vbaji ("we", "us") collects, processes, stores, and protects the personal information of users ("you", "user") of its website and services.

By using this website or our services, you agree to the terms described in this privacy policy. We ask that you read this policy carefully. If you have any questions, please contact us at [email protected].

1 What types of information we collect

We collect various types of information to operate vbaji's services smoothly and to provide you with a safe and personalized experience. Details by category are listed below.

1.1 Personal identification information

During account registration or verification, we may collect the following information:

• Full name
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID card or passport details (for identity verification)
• Address

1.2 Financial transaction information

During deposits or withdrawals, we process the following information:

• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Transaction history, amounts, and dates
• Financial information required to comply with anti-money laundering regulations

1.3 Technical and usage information

The following information is collected automatically when you visit our website:

• IP address and device type
• Browser type and version
• Operating system information
• Website usage logs (pages visited, time spent, click data)
• Information obtained from cookies and similar tracking technologies
• Referral URL (where you came from)

2 How we use your information

The information collected is used for the legitimate purposes described below. We never sell your information to advertisers or third parties.

2.1 Service delivery and account management

• Creating, verifying, and ensuring secure access to accounts
• Keeping betting, casino games, and other services active
• Processing deposits, withdrawals, and financial transactions
• Managing bonuses and promotions

2.2 Security and legal compliance

• Fraud detection and prevention
• Age verification — ensuring access only for those aged 21 or above
• Compliance with anti-money laundering (AML) rules
• Following applicable laws and regulations
• Resolving disputes and establishing or defending legal claims

2.3 Customer support

• Resolving your issues via 24/7 live chat
• Responding to email inquiries and complaints
• Sending account-related notifications and updates

2.4 Service improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Planning new features and game services

3 How your information is protected

vbaji takes the highest technical and administrative measures to protect your personal and financial information. Our security framework is described below.

3.1 Technical security measures

• SSL/TLS Encryption: Our entire website is protected by SSL encryption, which keeps data transfers between your browser and our servers secure.
• Encrypted Data Storage: Sensitive information (passwords, financial data) is stored in encrypted format.
• Firewall and Anti-Fraud Systems: Automated systems are in place to detect and prevent suspicious activity.
• Secure Payment Processing: All financial transactions are handled through verified payment gateways.

3.2 Administrative security measures

• Only authorized staff can access your personal information
• All staff are trained on data protection policies
• Regular security audits and reviews are conducted
• A rapid response plan is in place in the event of a data breach

While we ensure the highest security measures, transmitting information over the internet is not completely risk-free. We ask that you use a strong password and not share your account details with anyone.

4 Sharing information with third parties

vbaji does not sell, rent, or share your personal information without authorization. However, limited information may be shared with trusted third parties in certain circumstances.

4.1 Service provider partners

Information is shared with the following parties as necessary to operate our services:

• Payment processors (bKash, Nagad, Rocket, Upay and banking partners) — to complete transactions
• Identity verification service providers — for the KYC process
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft and others) — to keep game services active
• Cloud and IT infrastructure providers — for website operations
• Analytics services — to evaluate site performance

All these partners are contractually bound to follow our guidelines and keep your information confidential.

4.2 Legal obligations

We are legally required to share information with authorities in the following cases:

• To comply with court orders or legal processes
• To cooperate with government investigations
• To meet the demands of regulatory bodies in preventing financial crime and money laundering
• To assist relevant authorities in preventing fraud or crime

4.3 Business transfers

In the event of a future business merger, acquisition, or asset transfer, user information may pass to the transferring party. You will be notified in advance in such cases.

5 Cookies and tracking technologies

vbaji uses cookies and similar technologies to operate the website smoothly and to improve user experience.

5.1 Types of cookies we use

• Essential Cookies: Required for login sessions, security tokens, and the basic functionality of the website. The site will not work properly without these.
• Functionality Cookies: Remember your preferences (such as language settings) and provide a personalized experience.
• Analytical Cookies: Used to analyze site traffic, user behavior, and performance.
• Security Cookies: Help with fraud detection and protecting account security.

5.2 Cookie controls

You can control or delete cookies from your browser settings. Keep in mind, however, that disabling essential cookies may cause some features of the website to stop working properly. Most modern browsers offer detailed options for managing cookies.

6 Your rights and controls

You have certain important rights over your personal information. vbaji respects these rights and supports you in exercising them.

6.1 Right to access information

You may request at any time to know what information we have collected about you. We will provide a copy of that information within a reasonable time (generally within 30 days).

6.2 Right to correct information

If there is any error or incompleteness in the information we hold about you, you may request a correction. This can be done through account settings or by emailing [email protected].

6.3 Right to delete information

In certain circumstances you may request that your personal information be deleted. Keep in mind, however, that we are required to retain information needed to meet legal obligations (such as transaction records) for a set period.

6.4 Right to object to processing

You may withdraw your consent to marketing communications at any time. This can be done by changing your account notification settings or by contacting [email protected].

6.5 Right to portability

You may request your personal information in a structured, commonly used format so that it can be transferred to another platform if needed.

7 Data retention period

We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Duration of account activity — information is retained while the account is active
• Legal obligations — financial transaction records must be kept for a set period as required by applicable law
• Dispute resolution — if there is an ongoing dispute, relevant information is retained until it is resolved
• Fraud prevention — for security purposes, some information may be retained beyond a set period

After account closure, once mandatory legal requirements have been fulfilled, the relevant information is securely deleted or anonymized.

8 Protection of minors

vbaji strictly enforces a prohibition on providing services to those under the age of 21.

• We do not knowingly collect any personal information from those under the age of 21.
• Age verification is mandatory at the time of registration.
• If we become aware that a minor has created an account, that account is immediately closed and the relevant information is deleted.
• If parents suspect their child is using our platform, contact us immediately at [email protected].

9 Changes to This Policy

vbaji may update this privacy policy from time to time. In the case of significant changes, we will notify you in the following ways:

• Through a notice published on the website
• By sending a message to your registered email address
• Through a pop-up notification after logging into your account (where applicable)

Continued use of the service after changes will indicate that you have consented to the revised policy. We advise you to visit this page regularly.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Use the 24/7 live chat feature on the website
• Response Time: Email requests are generally responded to within 3 business days

We respect your privacy and take every complaint seriously. vbaji is always committed to providing a safe and trustworthy gaming environment.